For many years, the Irish low-cost airline Ryanair has been suing so-called online travel agencies that sell tickets using screen scraping. In Spain, the travel agency association ACAVE has negotiated. This has now been rejected by a court.
The background to this is that Ryanair publicly claims that OTAs would sell tickets and additional services more expensively than the low-cost airline itself. Furthermore, the low coster led to the fact that incorrect contact details are often made available, so that direct communication with the passenger is prevented. Reimbursement payments are also to be delayed. The ACAVE took action against these allegations. A court in Barcelona rejected the criminal complaint. The low-cost airline follows from this that the statements should be correct.
“We applaud this court ruling, which definitely gives Ryanair the right to draw attention to the damage OTAs are doing to Ryanair’s image and to Ryanair customers by charging them inflated prices, our ability to contact them directly .” Block important flight updates and refunds to which they are entitled. We encourage all customers to book their flights directly on the Ryanair website or app for the best fares and direct customer service. « Customers should look for the Ryanair Verified seal to ensure they are booking direct with Ryanair and getting the best price and service, » said Ryanair’s Dara Brady.
The contribution Travel Agents Association: Spanish court rejected criminal complaint against Ryanair appeared first on Aviation.Direct.
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